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Designing Technology Remedies: Lessons for Social Media and Generative AI Chatbot Litigation
As social media and generative AI chatbot lawsuits in the United States proceed to discovery and trial, courts are emerging as central actors in shaping technology governance, platform accountability, and online safety. A new report by the Knight-Georgetown Institute, Tech Justice Law, and the USC Marshall School Neely Center provides a practical, evidence-based framework to help courts, litigators, and policymakers craft effective and enforceable remedies for harms associated with social media platforms and AI chatbots.