Research & Commentary

As social media and generative AI chatbot lawsuits in the United States proceed to discovery and trial, courts are emerging as central actors in shaping technology governance, platform accountability, and online safety. A new report by the Knight-Georgetown Institute, Tech Justice Law, and the USC Marshall School Neely Center provides a practical, evidence-based framework to help courts, litigators, and policymakers craft effective and enforceable remedies for harms associated with social media platforms and AI chatbots.

In its first full year in operation, KGI made its mark across technology policy venues and outlets. Through expert-led, evidence-based work, KGI helped inform policy approaches to algorithmic feed design, researcher access to data, and competition enforcement in the search market – demonstrating how independent research can shape real-world decisions in the United States and Europe.

As governments around the world move to require age assurance online, attention is growing around whether and how these mechanisms can be implemented accurately and effectively. Recently proposed rules from the New York Office of the Attorney General represent the most significant effort to date by a US public authority to operationalize an age assurance mandate. KGI’s comments on the proposed rules recommend improvements to make them more technically sound and to better account for privacy and service availability.

TikTok’s and Meta’s 2025 DSA risk assessments describe a range of risks and a multitude of mitigations addressing risks to minors: screentime management, parental controls, privacy-oriented design defaults, and restrictions on notifications. However, the risk assessments provide very little information about the level of risks and the effectiveness of chosen mitigations. Internal company documents released in US litigation, on the other hand, tell a different story.

Across the EU and US, two influential digital governance regimes are producing new evidence about how large social media companies assess and respond to potential risks on their platforms. KGI’s latest report compares Meta and TikTok’s EU risk assessments with internal documents emerging from US litigation, revealing significant gaps between public claims about risk mitigation and evidence of how these risks are actually addressed.